Vincent Yee Solicitors Ltd is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Vincent CK Yee by telephone, email or by post to the office. A procedure is in place which details how we handle complaints which is available on request from the person dealing with your case or from the office.

 

Vincent Yee Solicitors Ltd has eight weeks to consider your complaint. If it has not been resolved within this time you may complain to the Legal Ombudsman.

 

If you are not satisfied with the handling of your complaint you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from Vincent Yee Solicitors Ltd about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).

 Or at https://www.legalombudsman.org.uk/.

 

What will happen next?

 

I will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

 

I will then investigate your complaint.

 

I will then invite you to a meeting to discuss and hopefully resolve your complaint. I will do this within 14 days of sending you the acknowledgement letter.

 

Within three days of the meeting, I will write to you to confirm what took place and any solutions I have agreed with you.

 

If you do not want a meeting or it is not possible, I will send you a detailed written reply to your complaint, including my suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter. 

 

At this stage, if you are still not satisfied, you should contact me again and I will review the decision.

 

I will write to you within 14 days of receiving your request for a review, confirming my final position on your complaint and explaining my reasons.

 

If you are still not satisfied, you can then contact the Legal Ombudsman, about your complaint.